Written by David Bombal
Exam & Course Information:
Exam Details:
642-446 CIPT1
642-456 CIPT2
Course Details:
Implementing Cisco Unified Communications Manager Part 1 (CIPT1 v6.0)
Implementing Cisco Unified Communications Manager Part 2 (CIPT2 v6.0)
URLS:
Call Manger History
Cisco Unified Communications Manager History
Call Manager 8.x
Cisco Unified Communications Manager Documentation Guide for Release 8.0(1)
Cisco Unified Communications Manager Administration Guide
Installing Cisco Unified Communications Manager Release 8.0(1)
Maintain and Operate Guides
Cisco Unified Communications Manager Documentation Guide for Release 8.0(1)
Compatibility Information
Cisco Unified Communications Manager Software Compatibility Matrix
Cisco Unified CDR Analysis and Reporting Administration Guide
Cisco Unified Communications Manager Call Detail Records Administration Guide
Cisco Unified Communications Manager Bulk Administration Guide
Cisco Intercompany Media Engine TCP and UDP Port Usage
Cisco Unified Communications Manager Features and Services Guide
Documentation Roadmaps
Install and Upgrade Guides
Cisco Extension Mobility Cross Cluster
Codecs
Unified Communications Manager - Codec selection - regions - AAC-LD, L16, G722, iSAC
Phone codec usage
Multiple Codecs, Enhanced Flexibility or an End User Quality problem in the making?
Codec Demos
G.722 / Wideband
iLBC
G.722-64 and iLBC Codec Support on Cisco Unified Border Elements, DSP Farms, and Voice Gateways
Cisco UCS C-Series Rack-Mount Servers
Introduction
Cisco UCS C460 M1 High-Performance Rack-Mount Server
Cisco UCS C250 M1 Extended-Memory Rack-Mount Server
Cisco UCS C200 M1 High-Density Rack-Mount Server
Virtualization:
Cisco Unified Communications on the Cisco Unified Computing System
Unified Communications Virtualization Sizing Guidelines
Unified Computing System Hardware
Unified Communications VMWare Requirements
Unified Communications Virtualization Supported Applications
Unified Communications Virtualization Related Documentation and Links
Unified Communications Virtualization Downloads (including OVA/OVF Templates)
Designing Secure Multi-Tenancy into Virtualized Data Centers
Call Manager Administration Guides:
All Documentation Roadmaps
Design Calculators & References:
SRND guides
Cisco Unified Communications Sizing Tool
Cisco Power Calculator
Cisco DSP Calculator
Cisco Codec Calculator
Cisco Unified Communications System Product Comparison
Traffic Analysis for Voice over IP (Erlang Models Explained)
Cisco Phone Designer - Create Ring Tones & Backgrounds
DSPs:
Cisco DSP Calculator
High-Density Packet Voice Digital Signal Processor Modules (Details & pictures)
Cisco Enhanced Conferencing and Transcoding for Voice Gateway Routers
Cisco Codec Calculator
Cisco High-Density Packet Voice Digital Signal Processor Module (PVDM3)
Q&A PVDM2 and PVDM3 - Cisco High-Density Packet Voice Digital Signal Processor Modules
Configuring Next-Generation High-Density PVDM3 Modules
Design:
Voice and Unified Communications
Install and Upgrade Guides
Call Manager Licensing
Understanding the Contents of the License File
Cisco Unified CallManager Licensing Q&A
Supported Servers for Cisco Unified Communications Manager Releases
Cisco Unified Communications Sizing Tool - New Tool
Cisco Call Manager Capacity Tool - Old Tool
Cisco Unified Communications Answer File Generator
Supported Hardware - Cisco, HP, IBM - 7800 Series Servers
Cisco IP Telephony Clock Synchronization: Best Practices
Cisco's steps to success for Cisco IP Telephony
Cisco Unified Comminications Manager Compatibility Matrix
Cisco Unified Communications Compatibility Tool
Upgrade Paths
DMA Versions for specific upgrades
System Release Summary Matrix for IP Telephony
Documentation Roadmap (All Versions of Call Manager)
Data Sheets (All Versions of Call Manager)
Steps To Success: IP Communications
Cisco 7800 Series Media Convergence Servers
IP Communications Applications Central
THIRD-PARTY PLATFORM AGENTS RUNNING WITH CISCO CALLMANAGER
UK Numbering Plan - The National Numbering Scheme - By Ofcom
Gateways & Gatekeepers
Cisco 112-FXS Bundle, VG 224, VB 204, VG 202 Analog Phone Gateways
Cisco IAD 2430 Business Class Integrated Access Device
Cisco IOS H323 Gatekeeper Data Sheet
Interoperability
Cisco Interoperability Portal
Cisco CallManager and Cisco IOS Interoperability Guide
Administration XML (AXL) - Cisco Developer Network
Cisco Unified Communications Manager (CallManager) Programming Guides
CCM 5.X
Cisco Unified Communications Manager Version 5.X
Cisco Unified Communications IP Telephony Release 5.X Resources
5.0 Data Sheet
5.1 Data Sheet
CCM 6.X
Cisco Unified Communications Manager Version 6.X
6.0 Data Sheet
6.1 Data Sheet
CCM 7.X
Cisco Unified Communications Manager Version 7.X
7.0 Data Sheet
7.1 Data Sheet
CCM 8.X
Cisco Unified Communications Manager Version 8.X
Data Sheet
Engineering:
Maintain and Operate Guides
Install and Upgrade Guides
Install and Upgrade TechNotes
Upgrading to Cisco Unified Communications Manager Release 7.1(2) from 4.x Releases
Using Cisco Unified Communications Manager Upgrade Utility 4.3(10) and later
NTP Time Servers on the Internet
IP Telephony Application Product Keys
Cisco IP Telephony Operating System, SQL Server, Security Updates
Upgrading a Cisco CallManager Cluster
Cisco AXL Programming Guide for Cisco Unified CallManager 4.2(3)
Busy-Out ISDN B-Channels in Cisco CallManager Configuration Example
Microsoft AD LDS ADAM
End of Sale / End of Life (EOS / EOL)
Dial Plan:
UK Numbering Plan for Cisco CallManager 3.3(4), 4.0(1), and Later
Security:
CISCO CALLMANAGER TCP AND UDP PORT USAGE
Code Red II Emergency Disaster Recovery Procedures for an AVVID Network
Tips & Tricks
Remote control of an IP Phone
Cisco Unified Communications Operating System Administration Password Recovery (5.X and later)
Cisco CallManager: Understanding Direct-Inward-Dial (DID)
Add Prefix to the Missed Call Number
Checking SQL Server or MSDE Version and Service Pack Level
Recovering a SQLSvc Account password CCM 3.3 and later
Recovering a SQLSvc Account password CCM 3.2 and earlier
Cisco IP Telephony Operating System, SQL Server, Security Updates
Creating Idle URL Using Graphics on Cisco IP Phone
Active Directory and Cisco CallManager Integration Troubleshooting Guide
Call Manager Support Page
Changing the IP Address for Cisco CallManager
CallManager DC Directory and Active Directory - Hide Users
Good site for backgrounds & ring tones
IP Phones:
Cisco Unified IP Phones Guide - Nice summary of phones (Phone positioning)
Cisco Small Business Pro SPA 500 Series IP Phones
Cisco Unified IP Phone 500 Series
Cisco Unified SIP Phone 3900 Series
Cisco Unified IP Phone 6900 Series
Cisco Unified IP Phone 7900 Series
Cisco Unified IP Phone 8900 Series
Cisco Unified IP Phones 9900 Series
Cisco Unified IP Phone 9900 and 8900 Series Accessories
Your iPhone is an IP Phone - Cisco Mobile 8.0
Nokia Call Connect for Cisco
Cisco Unified Mobile Communicator - Part 1
Cisco Unified Mobile Communicator - Part 2
Custom Ring Tones for Call Manager
7900 Series Cisco IP Phone Services Software Development Kit (SDK)
Cisco IP Phones
Phone firmware
Download IP Phone Service XML Examples
XML Services Troubleshooting
Developer Services Central Supported Products - XML
Cisco Phone Designer - Create Ring Tones & Backgrounds
Power:
POE CLASS 4 for 9951 phones
Cisco 9900 phones, POE, class 4 devices
Power and Cisco IP Phones
Enhanced power over ethernet
Forums:
IPT Networkers Telephony Forum
Cisco Voice & Video Forum
EGW:
Deploying and Operating Cisco EGW 2200 Applications
Phones:
Cisco Phone E-Learning Tutorials
Books:
Cisco CallManager Best Practices
Troubleshooting Cisco IP Telephony
Cisco Catalyst QOS: Quality of Service in Campus Networks
Cisco Unity Deployment and Solutions Guide
Cisco Unity Fundamentals
Configuring CallManager and Unity: A Step-by-Step Guide
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
Cisco CallManager Fundamentals
Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security
Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization
Deploying Cisco Voice over IP Solutions
Integrating Voice and Data Networks
The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony
IP Telephony Unveiled: Understand how IP Telephony can change your business
Attendant Console
Cisco Unified Business Attendant Console
Cisco Unified Enterprise Attendant Console
Cisco Unified Department Attendant Console
Phone Services
Phone SDK
Cisco Developer Network
Example applications
Check Gmail from phone
Cisco Unity
Cisco Messaging Products: Feature Comparison
Cisco Unity 8.0 for Microsoft Exchange
Cisco Unity Tools
Virtualizing Cisco Unity Messaging on VMware ESX
Unity Data Sheets
Speech Connect for Cisco Unity
Cisco Unity Introduction